Digby & Fox Rolled Leather Dog Collar - Black

International Shipping

Our guaranteed landed cost shipping service allows you to prepay all taxes and there will be no additional charges when you receive your package – guaranteed!

Shipping & Delivery

Dispatch Time

Dispatch times for all products are displayed on the product page.

Please note, that products in stock in our main dispatch warehouse will display a dispatch message ‘Available for dispatch within 24 hours’ once a size has been selected.

Products in stock in our secondary warehouse locations will display an estimated dispatch time highlighted in amber.

For orders of multiple products, the dispatch time will take the longest product lead time and will be provided at checkout. 

Delivery Method

Delivery times depend on:

1. Destination country/location

2. Shipping method selected

You can choose between different shipping options at our checkout. An estimated delivery time and cost will be displayed for each option. We aim to meet the delivery times quoted but during busy periods, deliveries may take a little longer. It can take between 1-5 business days (not including weekends and national holidays) for us to prepare a package for international delivery.

Once your order has been dispatched, you will be sent an auto-email containing tracking information. To track your order, please click HERE.  

If there has been no update on the tracking information for more than 5 business days, please let us know so that we can open an investigation. The investigation to locate a package may take several weeks. If for any reason it is determined the parcel is lost in transit, you will be issued a full refund.

Visit Delivery & Shipping FAQ’s HERE.

Returns

If you are not completely satisfied for any reason with the products you received, you have 30 days to return your item(s) from the date of delivery for a full refund.

Each item(s) you return needs to be new, unused, and in its original packaging. Please note that we do not cover the return shipping costs unless the return is a result of our error (you received an incorrect or defective item, etc.)

To make your return quick and hassle-free please visit our returns portal.