Delivery Information

Delivery Charges
We offer the following delivery options within Ireland:

• Standard Carrier Delivery – €6.95 per order
• DPD Courier Delivery – €6.95 per order
• FREE Delivery on all orders over €100

Dispatch Time vs Estimated Delivery Date
To help you plan your purchase, we display both product availability and an estimated delivery date throughout your shopping journey.
 

Dispatch Time refers to how quickly we expect to send your order from our warehouse.
 

Estimated Delivery Date is the date we expect your order to arrive, taking into account both the dispatch timeframe and the carrier transit time.
You can view the estimated delivery date on the product page, in your basket, and at checkout.
 

Product Availability
Products stocked in our main dispatch warehouse will display the message 'Fast Home Delivery' once a size has been selected. These items are typically dispatched within 24 hours.
Products stocked in a secondary warehouse location will display an estimated delivery date and are highlighted in amber. These items require additional processing time before dispatch.
 

Orders Containing Multiple Items
If your order contains multiple products with different availability timeframes, your dispatch date will be based on the item with the longest lead time. The estimated delivery date shown at checkout will reflect this.
Please note that estimated delivery dates are provided as a guide and may occasionally vary due to factors outside of our control, such as carrier delays or peak seasonal demand.

Returns

We offer a 30-day return policy

If you are not completely satisfied for any reason with the products you received, you have 30 days to return your item(s) from the date of delivery for a full refund.

Each item(s) you return needs to be new, unused, and in its original packaging. Please note that we do not cover the return shipping costs unless the return is a result of our error (you received an incorrect or defective item, etc.)

Please note, that we do not offer exchanges for online purchases.

To make your return quick and hassle-free, please download and fill out this form and attach it to your return parcel, then use one of the methods below to send it back to us.

To Return Your Products (Ireland)

    1. Go to https://www.anpost.com/Post-Parcels/Click-and-Post/Returns
    2. Fill out the requested details
    3. Pre-pay for your return
    4. Drop-off at any AnPost location

Horse Rug Size Guide:

The fit of your rug is extremely important to ensure the comfort of your horse and to prevent rubbing and rug slippage. As horses of the same height at the wither come in a variety of shapes and sizes, it is useful to take certain measurements of your horse.

Using a soft measuring tape, measure from (A) at the center point of the chest, across the point of the shoulder and to the point (B) at the center of the tail. When you have the measurement, remove 10cm (4inches) and choose your horse’s size from the size guide table. Bear in mind that every horse is different and that this table is a guide only.

Rugs WEIGHTS

Horseware® rugs come in a variety of weights. To make it easy, we’ve created this little temperature scale. It explains the weight available for each rug and is located under each product section.

A turnout rug acts as a waterproof insulator layer, helping to maintain condition in cold weather. However be aware that conditions may vary in a short time span. Always ensure your horse is comfortable at all times.

What rug suits my horse?

For a deep shouldered horse with a deep neck and wide build you would need the XL cut, which is 20% deeper in the neck and sides to give them room, or you could choose the Optimo style rugs which have the ultimate freedom of movement.

For a deep shouldered, narrow horse you would be advised to have a Surefit design with V-Front closure.

For an average build of horse, go with a classic neck cut or if you prefer to give them more comfort again, a V-Front fit would suit.

For high withered narrow horses a Wug® helps to reduce the wither pressure. For very narrow or young horses the Wug® or All-In-One design rugs are good choices to help fit their shape and prevent the rugs from slipping.